1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you contact us or interact with us via Facebook or through direct communication such as email or phone. It also outlines your rights under the General Data Protection Regulation (EU) 2016/679 (GDPR).
2. Who We Are
We are a company established in Latvia, offering services to clients in Finland, Sweden, and Norway. We act as the Data Controller for any personal data you provide to us.
3. How We Collect Your Data
We collect your personal data in the following ways:
- When you send us a message or comment via Facebook (e.g. via Messenger or Facebook Lead Ads)
- When you contact us by email or phone to request a quote or information
- When you fill out any online forms or lead generation tools
4. Types of Personal Data We Collect
We may collect the following types of personal data:
- Full name
- Email address
- Phone number
- Company name (if applicable)
- Service request details or messages
- Public profile information (when contacting us via Facebook)
- Any other data you voluntarily provide in communication
5. Why We Collect Your Data (Legal Basis)
We process your data on the following lawful bases:
- Contractual Necessity – to provide a quote or respond to your inquiry.
- Legitimate Interest – to communicate with prospective clients and improve our services.
- Consent – where required, we will ask for your explicit consent (e.g. for marketing communications).
6. How We Use Your Data
We use your data to:
- Respond to inquiries and provide quotes
- Communicate about our services
- Improve user experience on our social platforms
- Maintain internal records of client communication
We do not use your personal data for automated decision-making or profiling.
7. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties.
We may share your data with:
- Trusted service providers (e.g. email hosting, CRM tools)
- Legal authorities, if required by law
- Facebook (as part of communication through its platform)
Any data shared is done with appropriate safeguards and under GDPR-compliant agreements.
8. International Data Transfers
As your data may be processed through platforms like Facebook, it may be transferred outside the EU/EEA. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
9. How Long We Keep Your Data
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Typically, we keep inquiry-related data for up to 12 months unless a business relationship is established.
10. Your Rights Under GDPR
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (for consent-based processing)
- Lodge a complaint with your local Data Protection Authority
To exercise any of these rights, contact us at [Insert Contact Email].
11. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.
12. Cookies and Facebook Tools
If you interact with us via Facebook, their cookies, tracking tools, and data policies apply. We recommend reviewing Facebook’s Data Policy for more information.
We do not use cookies directly unless you visit our website, in which case a separate Cookie Policy will apply.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on request or via our official Facebook page or website (if applicable).
14. Contact Information
For any questions, concerns, or requests regarding your personal data, please contact:
Data Protection Officer (if applicable): [Insert Name or N/A]
Email: info@lpjana.eu
Phone: +371 28 319 289
Address: Beātes iela 21-16, Valmiera, Valmieras novads, LV-4201